Frequently Asked Questions

Everything you need to know about shopping with Marlo the Label.

When will my order be shipped?

All orders are processed within 1-2 business days. Once dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer returns for store credit or exchange within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.

Do you offer international shipping?

Yes, Marlo the Label ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our tailored pieces or contacting our support team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna.

Are your garments ethically produced?

Sustainability and ethics are at our core. We work exclusively with certified manufacturers who ensure fair wages, safe working conditions, and high-quality craftsmanship.